Xwinnr Help Center
  • English
  • Vietnamese
Go to website
Back
Articles on:Account-Related Issues
No description

Categories

  • Technical issues
  • Bonuses and Promotions
  • xwinnr-promo
  • Account security and privacy
  • Account Funds and Deposit/Withdrawal Issues
  • Account-Related Issues
  • Account Issues Support Guide
  • Verify Your Account
    ✅ How to Complete Identity Verification To ensure account security and comply with regulatory requirements, please follow the steps below to verify your identity: Log In to Your Account Access your account using your login credentials. Go to "Account Settings" Navigate to the “Account Settings” section in the main menu. Select "Identity Verification" Locate and click on the “Identity Verification” or “Account Verification” option. Upload theSome readers
  • How to disable an account
    Kindly follow the instructions below: Log in to your account and navigate to the "Account Settings" or "Personal Information" section. Locate the option labeled "Deactivate Account" or "Close Account." Follow the on-screen instructions to confirm your request. You may be asked to provide a reason for deactivation, depending on the platform's policy. Once your request is submitted, the platform will begin processing the deactivation. This process typically takes a fSome readers
  • Password Recovery Instructions
    🔐 How to Recover Your Account If You Forgot Your Password If you are unable to log in because you forgot your password, please follow the steps below to reset it securely: Go to the Login Page Navigate to the platform’s login page and click on the “Forgot Password” link. Enter Your Registered Contact Information Provide the email address or mobile phone number that you used during registration. Receive the Verification Code or Reset Link The system wSome readers
  • How do I register an account?
    1.Click "Register" above to register an account: (https://storage.crisp.chat/users/helpdesk/website/-/3/c/b/a/3cba7ff66620c000/image1n8xeo1.png =400x600) 2.There are three registration methods for you to choose from: phone registration, email registration, and account registration. Phone registration:Enter your mobile number (it must be an active number), then enter your password in the password field below. Next, re-enter your password in the “Confirm Password” field. ASome readers
  • Reasons for Account Freezing
    🔒 Possible Reasons Why Your Account Is Frozen If your account has been temporarily frozen, it may be due to one or more of the following reasons: Security Concerns The system has detected unusual login activity or suspicious behavior, and your account was frozen automatically to protect your funds and personal information. Incomplete Identity Verification If your identity verification process is not completed, or if the documents provided are inaccurate, expireFew readers
  • Update Personal Account Information
    👤 How to Update Your Personal Account Information To ensure your account details remain accurate and up to date, you can modify your personal information at any time by following the steps below: Log in to Your Account Access your account by entering your credentials on the login page. Navigate to the "Account Settings" Section Once logged in, go to the “Account Settings” or “Profile” section from the main menu or user dashboard. Edit Your Personal InforFew readers
  • About handling multiple accounts
    Statement on Duplicate Registrations and Multi-Account Usage by Users: To maintain game fairness and ensure the proper operation of our platform, users are strictly prohibited from registering or using multiple accounts. If a user is found to be operating multiple accounts, the platform reserves the right to suspend or block the related accounts without prior notice. Once an account is blocked, all functions will become unavailable, including but not limited to participation inFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025 Xwinnr Help CenterWe run on Crisp Knowledge.