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Articles on:Account Funds and Deposit/Withdrawal Issues
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  • Account Issues Support Guide
  • Withdrawal Processing Time
    Notice Regarding Withdrawal Submission and Processing Delays: Dear User, Once you submit a withdrawal request, our platform typically processes it within 5 minutes. However, in the following situations, withdrawals may be delayed: During peak periods, high transaction volumes may result in slower processing times. Rest assured, we will complete your request as soon as possible, usually within 10 minutes. During bank maintenance, certain banks may temporarily suspendPopular
  • Deposit Thresholds and Limits
    đź’°Minimum and Maximum Amounts To ensure secure and compliant transactions, please note the following deposit amount limits on our platform. Actual limits may vary depending on your selected payment method, currency, and account verification level. Minimum Deposit Amount The minimum deposit amount is generally set between $5 and $20 USD, or the equivalent in your local currency. The exact minimum may vary depending on: The payment method you choose (e.g., bank card, ePopular
  • Binding a withdrawal bank account
    1.Click on the "Account" option, scroll down, and select "Fiat Payments." (https://storage.crisp.chat/users/helpdesk/website/-/3/c/b/a/3cba7ff66620c000/imagee1h5gx.png =400x600) 2.Before adding a withdrawal bank account, you need to set a withdrawal password. If you have already set one, you can skip this step. (https://storage.crisp.chat/users/helpdesk/website/-/3/c/b/a/3cba7ff66620c000/imagezcxabd.png =400x600) Select “Withdrawal Password” and set a 6-digit password. (Some readers
  • Deposit funds
    1.Click “Wallet” and select “Deposit.” (https://storage.crisp.chat/users/helpdesk/website/-/3/c/b/a/3cba7ff66620c000/image1ksx1pl.png =400x600) Click “Fiat recharge” to enter the deposit page. (https://storage.crisp.chat/users/helpdesk/website/-/3/c/b/a/3cba7ff66620c000/imageykcy5z.png =400x600) 2.After entering the deposit page, first select your payment method, then enter the deposit amount in the input box below. (https://storage.crisp.chat/users/helpdesk/website/-/3/cFew readers

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