What should I do if the website or app fails to load?

1. Check your network connection: Ensure your device is connected to a stable network.
2. Clear cache and Cookies: Try clearing the browser cache or the application's cache files.
3. Update your browser or app: Make sure your browser or application is updated to the latest version.
4. Switch devices or browsers: Try accessing the website using another device or a different browser.
5. Check platform announcements: Sometimes the platform may be undergoing maintenance; you can check the platform announcements to confirm if it’s a system issue.

Updated on: 20/06/2025