Reasons for Account Freezing

🔒 Possible Reasons Why Your Account Is Frozen

If your account has been temporarily frozen, it may be due to one or more of the following reasons:

Security Concerns

The system has detected unusual login activity or suspicious behavior, and your account was frozen automatically to protect your funds and personal information.

Incomplete Identity Verification

If your identity verification process is not completed, or if the documents provided are inaccurate, expired, or unclear, the account may be temporarily restricted until verification is completed successfully.

Violation of Platform Policies

Your account may have breached the platform's terms of service, fair play policy, or anti-fraud rules. In such cases, restrictions may be imposed pending further investigation.

Unresolved Transactions

If there are pending or incomplete deposits/withdrawals, your account may be temporarily frozen until the financial process is resolved or manually reviewed.

ℹ️ To resolve the issue, please contact our customer support team. We will assist you in reviewing the case and restoring access if appropriate.

Updated on: 20/06/2025

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