Articles on: Account-Related Issues

Password Recovery Instructions

🔐 How to Recover Your Account If You Forgot Your Password

If you are unable to log in because you forgot your password, please follow the steps below to reset it securely:


  1. Go to the Login Page

Navigate to the platform’s login page and click on the “Forgot Password” link.


  1. Enter Your Registered Contact Information

Provide the email address or mobile phone number that you used during registration.


  1. Receive the Verification Code or Reset Link

The system will send you either a verification code or a password reset link via email or SMS, depending on the contact method provided.


  1. Reset Your Password

Follow the instructions in the message to create a new password. Make sure your new password is strong and secure.


  1. Log In with Your New Password

Once the password reset is successful, you can log in to your account using the new password.

💡 If you do not receive the reset email or SMS within a few minutes, please check your spam folder or verify that the contact information entered is correct.

Updated on: 20/06/2025

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