Q: How do I clear cache or update the application?

<ol> <li>Clear cache:</li> </ol> <ul> <li>Browser: Open browser settings, find the "Clear browsing data" option, and select "Cache" and "Cookies" to clear.</li> <li>Application (Android/iOS): Go to your device's "Settings" > "App Management" or "Applications" > Find the platform app, and select "Clear cache".</li> </ul> <ol> <li>Update the application:</li> </ol> <ul> <li>Android: Open the Google Play Store, search for the app name, and click "Update".</li> <li>iOS: Open the App Store, search for the app name, and click "Update". </li> </ul>

Question 1

What are the conditions for using the bonus?

Accepted Answer

Wagering requirements: Most bonuses require meeting a certain betting amount or turnover before they can be withdrawn or used. For example, the bonus amount may need to be wagered 40 times or more.
Validity period: Bonuses usually have an expiration date, and if not used by then, they will automatically become invalid.
Applicable scope: Some bonuses can only be used in specific games or categories, such as being limited to slot machines, table games, etc.
Minimum bet requirement: There may be a rule specifying the minimum amount required for each bet.
Account restrictions: Some bonuses may only be available to new users or specific players, while existing users may not be eligible to participate.

Question 2

What should I do if there are issues with games or bets?

Accepted Answer

Refresh the page: Try refreshing the page or restarting the application.
Check your network connection: Ensure your network connection is stable.
Check platform announcements: Confirm if there is any system maintenance or technical issues.
Provide the transaction UID: If the issue is related to a bet, please provide the relevant transaction UID to help customer service locate the problem.
Contact customer support: If the above methods do not resolve the issue, contact the platform’s customer support promptly for assistance.

Question 3

How do I clear cache or update the application?

Accepted Answer

Clear cache:

Browser: Open browser settings, find the "Clear browsing data" option, and select "Cache" and "Cookies" to clear.
Application (Android/iOS): Go to your device's "Settings" > "App Management" or "Applications" > Find the platform app, and select "Clear cache".

Update the application:

Android: Open the Google Play Store, search for the app name, and click "Update".
iOS: Open the App Store, search for the app name, and click "Update".

Question 4

Withdrawal Processing Time

Accepted Answer

Notice Regarding Withdrawal Submission and Processing Delays：

Dear User, Once you submit a withdrawal request, our platform typically processes it within 5 minutes. However, in the following situations, withdrawals may be delayed:

During peak periods, high transaction volumes may result in slower processing times. Rest assured, we will complete your request as soon as possible, usually within 10 minutes.
During bank maintenance, certain banks may temporarily suspend deposit and withdrawal services as part of routine system optimization. This maintenance typically lasts around 3 to 5 hours, after which all transactions will resume as normal. Thank you for your understanding and patience. If you have any questions, please feel free to contact our live support team at any time.

Question 5

Deposit Thresholds and Limits

Accepted Answer

💰Minimum and Maximum Amounts

To ensure secure and compliant transactions, please note the following deposit amount limits on our platform. Actual limits may vary depending on your selected payment method, currency, and account verification level.

Minimum Deposit Amount The minimum deposit amount is generally set between $5 and $20 USD, or the equivalent in your local currency. The exact minimum may vary depending on:

The payment method you choose (e.g., bank card, e-wallet, cryptocurrency, etc.)
The country or region you are depositing from
Platform-specific promotions or deposit options
You will be notified of the minimum required amount at the time of deposit.

Maximum Deposit Amount The maximum deposit amount per transaction typically ranges from $5 to $10,000 USD, or the equivalent in other currencies. This limit may be influenced by:

Your account level or VIP status
The type of payment method used
Regulatory restrictions in your region
Some payment channels may have daily or monthly cumulative limits, which are displayed during the deposit process.

|| ℹ️ For large transactions or VIP account upgrades, please contact customer support to inquire about customized deposit limits.

Question 6

Verify Your Account

Accepted Answer

✅ How to Complete Identity Verification

To ensure account security and comply with regulatory requirements, please follow the steps below to verify your identity:

Log In to Your Account Access your account using your login credentials.
Go to "Account Settings" Navigate to the “Account Settings” section in the main menu.
Select "Identity Verification" Locate and click on the “Identity Verification” or “Account Verification” option.
Upload the Required Documents Follow the on-screen instructions to upload your valid identification documents, such as:

National ID card
Passport
Driver’s license Additional documents may be required depending on your region or account level.

Submit and Wait for Review After uploading, click “Submit”. Our team will review your information, and the verification process is typically completed within 24 hours. || ℹ️ You will be notified via email or in-platform message once the verification is approved or if further documents are needed.

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